SatPhones > Help Desk > Knowledgebase
» Category: Frequently Asked Questions  (Go back)

» Articles in this category:

 
K49 Why can't my phone register with the Iridium network? Article not rated yet
Having problems registering your phone to the iridium network? we have answers!
K50 Why am I getting "Emergency Calls Only" when placing calls from my Prepaid account? Article not rated yet
Q&A
K51 Why am I unable to send SMS messages from my phone? Article not rated yet
Q&A
K52 Why can’t I receive SMS messages on my Iridium handset? Article not rated yet
Q&A Check
K53 What is Two-Stage dialing and how can it be added to my service? Article not rated yet
Q&A
K54 Am I able to call an iridium subscriber from my cell phone? Article not rated yet
Q&A The
K55 What is the operating frequency for the Iridium handset? Article not rated yet
Q&A The o
K59 How does Iridium compare to BGAN? Article not rated yet
Q&A
K61 How do I dial a U.S. number from the Iridium phone? Article not rated yet
Q&A
K62 Why can’t I get a signal indoors? Article not rated yet
Q&A
K63 How do I check my prepaid SIM card balance? Article not rated yet
Q&A If you have a prepaid Iridium SIM card you can dial 2888 or send an SMS message to 2888. If you dial 2888 to find out your balance, you will hear an auto-attendant provide the
K69 How do I place a call TO an Iridium phone? Article rated 3.0/5.0
Instructions on placing a call TO an Iridium phone. Before traveling, you should provide those that need to contact you with instructions for placing a call to yo
K70 How do I send a text message to an Iridium phone? Article rated 5.0/5.0
Instructions on how to send a text message to an Iridium phone. People that need to contact you may also send a text message to the Iridium phone. Incoming text messag
K71 Can I dial into my Internet Service Provider using an Iridium phone? Article not rated yet
Dial into an Internet Service Provider using an Iridium phone Yes, you can dial into your Internet Service Provider using Dial-up Data. (For greater reliability, utilize an access phon
K74 Does Iridium Dial-Up Data Service work in a MacIntosh environment? Article not rated yet
Macintosh support with Iridium Iridium Dial-Up Data may function in a Macintosh environment, but Iridium does not guarantee any level of compatibility or functionality. At t
K75 Does Iridium recommend any specific Internet Service Provider? Article not rated yet
Iridium and Internet Service Providers &
K76 What is "Spoofing"? Article not rated yet
Spoofing description When data is not transmitting over the connection for a period of time, the connection "spoofs." When a connection spoofs, the phone connection is dropped and a pl
K77 What is the Smart Connect feature offered by Direct Internet Data? Article not rated yet
Discription of the Smart Connect feature offered by Direct Internet Data Transparent compression which offers the "Spoofing" feature.
K78 Why does my Internet connection keep dropping while I am using Direct Internet Data? Article not rated yet
Internet connection keep dropping while using Direct Internet Data Direct Internet Data
K79 Are Iridium World Data Services available for AVIATION UNITS? Article not rated yet
Available Iridium World Data Services  for AVIATION UNITS AIRSAT1 – No. AIRSAT1 uni
K80 Are there any benefits of using one Iridium World Data Service over the other? Article not rated yet
Benefits of using one Iridium World Data Service over the other. Yes. Direct Internet Data offers the Smart Connect feature not offered with Dial-Up Data.
K81 Are there any ways to increase the speed while downloading web pages? Article not rated yet
Ways to increase the speed while downloading web pages when using Iridium data services. To improve data transfer rates, configure your browser to NOT download picture
K82 Can I hyper terminal with Iridium World Data Services? Article not rated yet
Using hyper terminal with Iridium World Data Services Yes.
K83 Can I send a fax through an Iridium phone using either Data Service offered? Article not rated yet
Faxing through an Iridium phone using Data Service. No. This service is not currently available.
K84 Can I still get text messages while on a data call? Article not rated yet
Getting text messages while on a data calls. Yes, you can still receive text messages while on a data call. The phone will provide an audio alert and then prompt you t
K85 Can I use a Solar Charger to charge both my Iridium phone and my laptop computer at the same time? Article not rated yet
Using a Solar Charger to charge both my Iridium phone and my laptop computer at the same time.  
K86 Can I use my existing Iridium phone for a data call? Article not rated yet
Using Iridium phones for a data calls Yes. You can use your Iridium 9500, 9505, and 9555 Satellite SeriesTM Portable Phones, either as stand-alone unit
K87 Can I use my Kyocera phone to make Iridium World Data Service calls? Article not rated yet
Using Kyocera phone to make Iridium World Data Service calls No. Kyocera phones cannot be used to make data calls.
K88 Can I videoconference using Iridium World Data Services? Article not rated yet
Videoconference using Iridium World Data Services No. Videoconferencing takes up too much bandwidth and is not currently supported.
K89 How can I display my SIM card phone number? Article not rated yet
Q&A Step 1 - Press Menu until you see "Phone Book", and then press "OK" to&nbs
K90 How do I register my Iridium phone with the satellite network? Article not rated yet
Q&A Step 1 - Press the "up arrow" then 8 on the phone. Step 2 - The phone screen will display "Registering". Step 3 - When you see "Registered" and the signal
K91 How do I use the quick access keys on my Iridium phone? Article not rated yet
Q&A Up Arrow and 1 – Find phone book entry by name.Up Arrow and 2 – Check signal strength.Up Arrow and 3 –
K92 I am not a current Iridium subscriber, but am interested in purchasing Iridium World Data Services. What should I do? Article not rated yet
Q&A Contact a Customer Service Representative at 1-941-539-3320
K93 What do the display messages on my phone mean? Article not rated yet
Q&A Power On Messages Blocked - If the SIM card PIN code is incorrectly entered three times in a row, your phone becomes blocked. Please contact your Service Provid
K94 What is the function of the SIM card? Article not rated yet
Q&A SIM (Subscriber Identity Module) cards are currently used in all GSM-based systems. The SIM card is a removable module that contains user identity, account information, an
K95 Where can Iridium Data Services be used? Article not rated yet
Q&A Iridium is the only truly global and truly mobile Data Service. Data calls can be made from anywhere the Iridium phone can be used
K96 Do I need any special software to use Iridium World Data Services? Article not rated yet
Special software to use with Iridium World Data Services Yes. The software required for Iridium World Data Services is available on a CD through an Iridium Authorized
K97 How can I display my SIM card phone number? Article not rated yet
Displaying my SIM card phone number?
K98 How can I display my SIM card phone number? Article rated 1.0/5.0
Displaying my SIM card phone number?
K99 How do I access my personal mailbox? Article not rated yet
Accessing my personal mailbox Step 1 - Dial MSISDN/ISDN-A or 8816 629 90000.
K100 How do I register my Iridium phone with the satellite network? Article not rated yet
Registering my Iridium phone with the satellite network? Step 1 - Press the "up arrow" then 8 on t
K101 What do the display messages on my phone mean? Article not rated yet
Meaning of display messages on an Iridium phone mean Power On Messages Blocked - If the SIM card PIN code is incorrectly entered three times in a row,
K102 What do the service light indicators mean? Article not rated yet
Meaning of service light indicators on Iridium satellite phone Alternating Red and Green: An incoming call.  
K105 I am not a current Iridium subscriber, but am interested in purchasing Iridium World Data Services. What should I do? Article not rated yet
Contact a Customer Service Representative at 1-877-WHENEVER.
K106 What is Short Burst Messaging? Article not rated yet
Short Burst Messaging Short Burst Messaging (SBM) services, provides two way messaging from small data messaging terminals. SBM services, targeted for unattended senso
K107 What is the difference between Dial-Up Data and Direct Internet Data? Article not rated yet
Difference between Dial-Up Data and Direct Internet Data Dial-Up Data allows a user to connect directly to their Internet Service Provider or a Corporate Network. Dire
K108 What is the function of the SIM card? Article not rated yet
Function of the SIM card SIM (Subscriber Identity Module) cards are currently used in all GSM-based systems. The SIM card is a removable module that contains user iden
K109 What is the rate of speed for each offered Iridium World Data Service? Article not rated yet
Rrate of speed for each offered Iridium World Data Service Dial-Up Data is capable of 2.4Kbps
K110 Why can't my phone register with the Iridium network? Article not rated yet
Registering with the Iridium network First, make sure that a SIM card is inserted into the phone. Second, check to see that the ante
K111 What is the operating frequency for the Iridium handset? Article not rated yet
Operating frequency of the Iridium handset The operating frequency for Iridium service is 1616 - 1626.5 MHZ.
K112 Is it possible to manage the phone address book on my computer? Article not rated yet
Managing the phone address book on my computer. Yes, currently, the SIM phonebook tool is intended to give customers the ability to
K113 Why am I getting "Emergency Calls Only" when placing calls from my Prepaid account? Article not rated yet
"Emergency Calls Only" when placing calls from my Prepaid account This recording typically indicates that your service has been susp
K114 Can I call Iridium to get specific information on my account including technical support, billing, software updates, troubleshooting, account support, pricing inquiries, ordering parts, repair services and more. Article not rated yet
Calling Iridium to get specific information on my account including technical support, billing, software updates, troubleshooting, account support, pricing inquiries, ordering parts, repair services...
K115 How can I get my handset repaired? Article not rated yet
Repairing an Iridium handset Please fill out the bellow RMA form and send in your equipment for evaluation and repair. If you need help please call 1-877-WHENE
K116 I am unable to send SMS messages from my phone? Article not rated yet
Unable to send SMS messages from Iridium phone The most common reason why a user experiences problems with sending/receiving SMS messages is likley caused by the
K117 Will my current service be affected with the launch of Iridium NEXT? Article not rated yet
Iridium NEXT, will  not affect the current performance of your Iridium service.  To find additional information on Iridium NEXT,http://www.iridium.com/About/IridiumNEXT.aspx
K118 Why can’t I receive SMS messages on my 9555 handset? Article not rated yet
Check to ensure that the folder capacity (outgoing, incoming and draft) has not exceeded 30 messages. Also, that your  phone is  registered. To test registration on the phone, Iridium h...
K119 Am I able to call an iridium subscriber from my cell phone Article not rated yet
Calling an iridium subscriber from a cell phone The ability to dial to an Iridium phon
K120 What is Two-Stage dialing and how can it be added to my service? Article not rated yet
Two-Stage dialing Two-Stage Dialing allows callers to dial your Iridium phone from a landline by calling into 1-480-768-2500 and ent
K127 I can’t pick up a signal on my Iridium 9505A/9500 Article not rated yet
Problems with getting signal Verify that your phone is powered on.
 

 
Powered by Help Desk Software HESK, brought to you by SysAid