Dear Phil:
I live in a world that has been ravaged by extreme cold, ice, snow, tornados, flooding, excessive heat and drought, and now snake bites and medical emergencies at times. You would think this hostile environment was in a third world country. But, it's right here in the plains of America.
There are not many cell towers out here, due to the low density population. In fact, many small towns have shut down. Even lost their post offices. Communications in the world today as we know of, has become paramount in providing essential living and emergency services. One person this past spring, lost a leg due to snake bite, because cell service was spotty or nonexistent at times. Enter the satellite phones from the Satellite Phone Store.
I had a service issue with a new phone, as you recall, and you overnighted a brand new one as a replacement. Your staff and your understanding of your customer's needs is excellent and above any other retailer. Just one phone number to call, for sales, billing, support and services. Another great idea most retailers no longer have.
Thank you for your immediate support and resolution for my service situation. From the sales, to the support, to the services, to the great staff you have, you have a World Class Company. In today's world, that is extremely rare and unheard of. I love working with a company such as this. And listening to the customer is even more important. That, you and your staff excel above the best.
Best regards,
Jaime O
Cattleman and Rancher
I live in a world that has been ravaged by extreme cold, ice, snow, tornados, flooding, excessive heat and drought, and now snake bites and medical emergencies at times. You would think this hostile environment was in a third world country. But, it's right here in the plains of America.
There are not many cell towers out here, due to the low density population. In fact, many small towns have shut down. Even lost their post offices. Communications in the world today as we know of, has become paramount in providing essential living and emergency services. One person this past spring, lost a leg due to snake bite, because cell service was spotty or nonexistent at times. Enter the satellite phones from the Satellite Phone Store.
I had a service issue with a new phone, as you recall, and you overnighted a brand new one as a replacement. Your staff and your understanding of your customer's needs is excellent and above any other retailer. Just one phone number to call, for sales, billing, support and services. Another great idea most retailers no longer have.
Thank you for your immediate support and resolution for my service situation. From the sales, to the support, to the services, to the great staff you have, you have a World Class Company. In today's world, that is extremely rare and unheard of. I love working with a company such as this. And listening to the customer is even more important. That, you and your staff excel above the best.
Best regards,
Jaime O
Cattleman and Rancher
Dear Sue, I cannot tell you how great it was to have your Iridium Satellite phones during our latest "APACHE POWERBOAT" historical event.
The race boat Apache Star on August 1, 2015 broke the 50 year old World Speed Record from Key West, Florida to Havana, Cuba with one of your phones on board.
We had one phone on the Apache Star race boat and took a second phone with us in the helicopter to Havana.
Unfortunately after the Record was broken in Havana, the boat hit something submerged in the harbor and suffered damage to both of its propellers and had to be removed from the water for repairs.
This incident left two of us in Cuba with no Cuban approved planned passage to return to the United States.
In Cuba, the government disallows the use of any form of credit cards affiliated with US banks. We were left with only the cash on hand and your phones. US cell phones do not work in Cuba and to gain access to the internet is almost impossible and very very slow when access is acquired.
Via the use of your phones I was able to communicate with persons in the US to assist us and one week later we were able to leave Cuba and return to the United States.
Thank you for your personal assistance in our use of your phones.
John Oros
Director of Special Operations
APACHE POWERBOATS
The race boat Apache Star on August 1, 2015 broke the 50 year old World Speed Record from Key West, Florida to Havana, Cuba with one of your phones on board.
We had one phone on the Apache Star race boat and took a second phone with us in the helicopter to Havana.
Unfortunately after the Record was broken in Havana, the boat hit something submerged in the harbor and suffered damage to both of its propellers and had to be removed from the water for repairs.
This incident left two of us in Cuba with no Cuban approved planned passage to return to the United States.
In Cuba, the government disallows the use of any form of credit cards affiliated with US banks. We were left with only the cash on hand and your phones. US cell phones do not work in Cuba and to gain access to the internet is almost impossible and very very slow when access is acquired.
Via the use of your phones I was able to communicate with persons in the US to assist us and one week later we were able to leave Cuba and return to the United States.
Thank you for your personal assistance in our use of your phones.
John Oros
Director of Special Operations
APACHE POWERBOATS
The Satellite Phone Store was very helpful in selecting equipment, verifying specifications on equipment by actual testing, and supporting the equipment the project used. The Two Eagles Cross the Pacific by Gas Balloon project rented an Iridium Extreme phone, an Inmarsat Fleet Broadband 150 terminal, and bought an Iridium GO to support the Pacific crossing.
Mickey demonstrates the use of Satellite communication electronic gear generously sponsored by the good people of the Satellite Phone Store, Sarasota Florida www.SatellitePhoneStore.com Thank you all at SPS company. Your support has provided an exciting opportunity for people from around the world to follow Mickey along the jungles of the Amazon, and participate in LIVE Satellite broadcasting chat he conducted in support to those who battle cancer!
I’d have to say that the customer service I received from the Satellite Phone Store was top notch. Very friendly and willing to listen to, and answer, all of my questions. My emails were answered in a reasonable amount of time and communication during the procurement process was on point. Mr. Ryan Garces setup a company profile on our eProcurement website immediately upon notification to do so, and offered us equipment to take on trips around the State of Alaska for testing. The Iridium calling and data plans can be a little confusing, but Mr.
Hi Sue, I didn't think I'd need my sat phone so soon (if ever!) but a week ago I was hiking with my husband and some friends in Big Sur when a guy came running toward us asking if he could use our phone because his didn't work and his dad was up the trail experiencing a heart attack.
That it worked so incredibly well. It was easy to figure out for someone tech-challenged. Can't think of anything right now. Would definitely recommend to others.
...World Aid has been a customer of Whenever Communications LLC DBA: SatellitePhoneStore.com since October 2007 and currently there are 11 SATCOM systems in the field supported by their services.
...I've become actively engaged in the process of providing help to the victims of the devastating earthquake that killed over 400.000 of our Haitian brothers back in January 2010. Back then, your company provided me with assistance and the products to execute my communication efforts during that time of crisis. Thanks to the satellite phone I purchased from you, I was able to connect hundreds of survivors who were desperate to locate other family members in the middle of such horrible tragedy.
Hey Eric! Just a quick msg to let you know the Isat Hub ROCKS! Even from the middle of the river in a dugout canoe... Thanks so much for all of your help. Love this thing.
All Best,
Sally
http://www.bonobo.org/
All Best,
Sally
http://www.bonobo.org/
Sue, this is wonderful news! Thank you for your timely response!
The recipient of the phones said: “Thank you! Now we can communicate and coordinate our Relief Supplies across all districts (in Puerto Rico and St Croix)! Things are getting better!”
Your company is a valuable part of this meaningful miracle.
Blessings.
Cathy
The recipient of the phones said: “Thank you! Now we can communicate and coordinate our Relief Supplies across all districts (in Puerto Rico and St Croix)! Things are getting better!”
Your company is a valuable part of this meaningful miracle.
Blessings.
Cathy
Last summer we were making a night passage off the California Big Sur Coast. Around midnight, we started losing all of our electronics, starting with the auto pilot, followed by GPS, radio, and lights. As we discovered later, our alternator had failed. Additionally, the wind increased and the sea state rapidly deteriorated. Our satellite phone saved us! We were able to contact the Coast Guard/Boat US to get the critical help we needed! Thank you!
