SatellitePhoneStore.com (SPS) wants to insure customer satisfaction with our satellite communication products and so we offer a 30-day return policy on most items. Returnable product will be subject to a 20% restocking fee, and shipping costs are deducted from any refund. Product must be in the same condition as sold to customer with the product manuals and packaging included in the return. Customer should also ship product back at their own expense in a verifiable manner (ie. Priority mail confirmed delivery), and packed in a reasonable way to avoid product damage. If product was defective, then SPS or the product manufacturer will cover the shipping costs. In most cases, we ship the replacement equipment to the customer, and the customer returns defective equipment back in a pre-paid shipment box.
NON-RETURNABLE and NON-REFUNDABLE items include:
- Prepaid Airtime Cards
- Monthly Service Plan Charges
- Docking Stations
- Marine Internet Systems from Cobham, Intellian and KVH
- Satellite Television systems from Intellian
- VSAT satellite systems from Viasat, Hughes, Cobham or Paradigm
- Any online order less than $100
- Special order or made to order products or accessories
- GPS tracking units
Please contact us to obtain a Return Material Authorization (RMA) number prior to returning any equipment.
Rental Return and Change Policy:
Customer also agrees that additional charges will be made after the rental period for airtime, extra rental days, damages, and (or) loss of equipment. Any changes or additional service selections after the rental has been sent out will incur a $15.00 processing fee. There are no refunds or credits for early returns. Cancellations of order prior to shipment will incur a $50 cancellation fee. Cancellations after orders are shipped are nonrefundable including airtime, bundles, and accessories. International customers are required to submit front and back copies of credit card, and government issued ID/passport, and are required a credit card or wire deposit of $1500 per unit. Finalization on rental bills and airtime summaries are normally provided within 90 days from time rental was returned.